Refund policy

🔄 Return Policy

At itsWoW, your satisfaction is our priority. We’re committed to ensuring you love your purchase, which is why we offer a 30-day return policy. If something isn’t quite right, we’re here to help make it right.

📦 How to Make a Return
To request a return or refund:
1️⃣ Email us at info@itswow.co.uk within 30 days of receiving your item.
2️⃣ Once your request is accepted, we’ll provide a return shipping label or guide you on the next steps, including where and how to send the item.
⚠️ Please note: Returns sent without prior approval will not be accepted.

If you have any questions or concerns, contact us at info@itswow.co.uk, and our team will assist you.

🛠 Damages and Issues
Inspect your items as soon as they arrive. If you notice any defects, damages, or receive the wrong item:
📧 Contact us immediately at info@itswow.co.uk, and we’ll evaluate the issue to resolve it promptly.

🚫 Non-Returnable Items
Some items cannot be returned due to their nature, including:

• Perishable goods (e.g., food, flowers, plants)
• Custom products (e.g., personalized items or special orders)
• Personal care items (e.g., beauty products)
• Hazardous materials, flammable liquids, or gases

Unfortunately, we also cannot accept returns on sale items or gift cards. If you’re unsure about a specific item, don’t hesitate to reach out.

🔄 Exchanges
To exchange an item:
1️⃣ Return the original item following the steps above.
2️⃣ Once your return is accepted, you can purchase the new item in a separate transaction for a smooth process.

💳 Refunds
After we receive and inspect your return:
✔️ We’ll notify you about the approval status.
✔️ Approved refunds will be issued to your original payment method.
Please note that it may take time for your bank or credit card company to process and post the refund.

At itsWoW, we strive to make every step of your shopping journey enjoyable and worry-free. If you need any assistance, we’re always here to help. 💌✨