Shipping policy

At itsWoW, we’re dedicated to making your shopping experience as smooth as possible. 🌟 That’s why we now exclusively stock products shipped from the UK, ensuring fast and reliable delivery for most of our items. 🚚✨

How long will it take for my order to arrive?

• We aim to process and dispatch your order within 2-3 business days.
• Most of our items are delivered within 2-4 business days after dispatch.
• If a product has a longer delivery time, we’ll make sure this is clearly stated on its individual product page.

Will I receive a tracking number?

• In most cases, you’ll receive a tracking number once your order has been dispatched. This allows you to stay updated on your delivery.
• For certain items, tracking may not be available, but don’t worry—we’ll keep you informed every step of the way.
• If you need assistance with tracking, contact us anytime at info@itswow.co.uk.

Can I cancel my order?

• You can cancel your order within 24 hours of placing it for a full refund.
• If the item has already shipped, email us at info@itswow.co.uk with the subject line “CANCEL”, and we’ll do our best to help.

What if I entered the wrong address?

• Oops! Mistakes happen. If you’ve entered an incorrect address, reply to your order confirmation email or contact us immediately at info@itswow.co.uk.
• Address changes can only be made within 24 hours of placing the order.

What if my item arrives damaged?

• We take great care to package all items securely, but on rare occasions, damage may occur during transit. If this happens:
  1️⃣ Contact us at info@itswow.co.uk with your order number and a photo of the damaged item.
  2️⃣ We’ll arrange for a replacement or refund at no additional cost to you.

Have questions or need help?
If you still have questions, feel free to reach out to us at info@itswow.co.uk or via our website chat. We’re here to help and will get back to you within 24 hours.

Thank you for choosing itsWoW, where every purchase is designed to WOW! ✨💫